Desktop Support Engineer

Desktop Support Engineer – Stevenage VIQU have been approached by a customer who are seeking a Desktop Support Engineer to provide additional BAU support to their onsite IT team. The successful Desktop Support Engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service across both face-to-face and remote interactions. The role: This role will involve providing hands-on Desktop Support to end users, including handling incoming support calls, assisting users via walk-up support and managing tickets through the internal ticketing system. The successful candidate will be responsible for troubleshooting and resolving a range of hardware, software and access issues, whilst escalating more complex incidents where required. Key skills & responsibilities for the Desktop Support Engineer: Desktop / 1st Line / Service Desk Support – in a Windows / Microsoft environment Handling incoming IT support calls and resolving user issues Providing face-to-face walk-up IT support Managing, triaging and updating support tickets SharePoint Windows 10 Office 365 / Microsoft 365 Active Directory Azure Supporting AV – meeting room set-ups and technical issues Troubleshooting hardware and software break/fix issues Escalating incidents to relevant teams where necessary Excellent customer service and communication skills Role details: Job role: Desktop Support Engineer Job type: Contract Location: Stevenage – 5 days per week onsite Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.