Accessibility Manager

Location: Preston or London (UK) with some travel required Working Hours: 09:00am – 17:00pm, 40 hours per week with extra weekend working throughout festival season onsite Job Type: Fixed term, 12 months The Company Cuffe and Taylor is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management. Cuffe & Taylor is one of the UK’s leading live music, theatre and entertainment promoters, delivering major concerts, festivals and tours across the UK and internationally. The company has worked with some of the world’s biggest artists, including Diana Ross, Lionel Richie, Britney Spears, Kylie, Lewis Capaldi, Sam Fender, Stevie Wonder, Justin Timberlake, Noah Kahan, Alanis Morissette, Robbie Williams, Richard Ashcroft, Becky Hill, Biffy Clyro and Fatboy Slim. Its extensive outdoor portfolio includes Lytham Festival, Blackweir, Live at Powderham, Scarborough Open Air Theatre, Live at The Piece Hall, Blenheim Palace Festival, Bedford Summer Sessions, Depot Live at Cardiff Castle, Forest Live and Live at Lincoln Castle. Cuffe & Taylor also operates a successful UK and international theatre touring division, programming thousands of performances across live entertainment, podcasts, screen-to-stage adaptations and musical theatre. In 2023, its original production Hey Duggee – The Live Theatre Show won the Olivier Award for Best Family Show. Role Description The Accessibility Manager will be a key member of the Operations team, responsible for the planning and delivery of accessible ticketing, facilities and services across Cuffe & Taylor events. The role covers all aspects of accessibility management, including systems and process development, on-site delivery, stakeholder engagement and reporting, while working closely with Ticketing, Event Management, Marketing and external disability and inclusivity suppliers and organisations. We are looking for someone with excellent organisational, communication and relationship-building skills who can manage multiple priorities in a fast-paced live events environment, with a genuine commitment to inclusivity and improving the fan experience. Previous experience within accessibility management, event management, disability services or customer services would be beneficial, particularly within live music, festivals, touring or large-scale outdoor events. Flexibility and a willingness to travel and work on site, including evenings and weekends during event periods, will be essential. Essential Strong understanding of accessibility requirements and disability inclusion in a customer-facing environment Detailed project management / planning experience Ability to work efficiently under pressure and tight deadlines Excellent organisational and administrative skills Excellent IT skills including Microsoft Office and Excel Extremely well organised and self-motivated Desirable Knowledge of relevant accessibility legislation and best practice (e.g. Equality Act 2010, Access Card scheme) Has had accessibility awareness training Experience with ticketing systems (e.g. Nimbus, Ticketmaster) Event Management training Experience liaising with disability and inclusivity organisations, advocacy groups or service providers Experience in negotiation with suppliers and partners Knowledge of live music industry and event management experience Behaviours The following attributes determine how the role will be carried out and are required to be a success Genuine empathy and commitment to inclusivity Confidence to lead and manage Excellent communication skills Excellent organisational and administrative skills High level of integrity and discretion Flexibility Maturity and level-headedness Proactive approach to problem solving What the role includes Develop and manage systems, workflows, and procedures for accessible ticketing across all Cuffe & Taylor events, including accessible applications. Coordinate with partners (e.g., Nimbus, Ticketmaster) to ensure accurate, up-to-date information and provide regular updates to directors, event managers, and relevant teams on accessible ticket allocations and reporting. Collaborate with the Live Nation team to maintain alignment with the Live Nation Accessibility Charter. Develop and maintain comprehensive Accessibility Management Plans (C&T Accessibility Charter), fan-facing accessibility packs/FAQs, and accessibility handbooks for staff and volunteers. Ensure accurate, consistent accessibility information is available across digital platforms. Effectively project manage, report on, and operationally execute the delivery of accessible facilities for our events, providing a safe, inclusive, and accessible experience for all accessible customers, artists, partners, staff, and volunteers. Develop and sustain strong relationships with disability and inclusivity organisations, advocacy groups, and service providers to enhance accessibility delivery and community engagement. Stay informed on accessibility innovations and best practices within the live music and events industry. Conduct on-site audits of accessibility facilities, capturing images and detailed notes to support post-event reviews and responses to feedback or complaints. Debrief events, gather, and report on fans feedback and insight, utilising this to influence business strategy and improve future service delivery for fans Provide support to the event management team as required, both on-site and in administrative tasks. Monitor accessibility and customer service on-site during events. Undertake ad hoc duties as required.