Desktop Support Engineer – Trading Floor Support

Desktop Support Engineer – Trading Floor Support Location: Paris, France Contract: Initial 6-months Please note: Candidates must already be based in Paris and have the right to work in France. Fluency in both English and French is essential and non-negotiable. We are looking for an experienced Trading Floor IT Support Engineer to join a leading banking institution on an initial 6-month contract based in Paris. You will provide 1st and 2nd line IT support to front-office traders, sales teams and senior business users in a fast-paced financial environment. The ideal candidate will have strong desktop support expertise, excellent Microsoft Excel troubleshooting skills and hands-on experience supporting Bloomberg Terminals and trading floor technology Key Responsibilities Provide 1st and 2nd line desktop support to front-office traders, sales teams and business users. Support trading floor technologies, including Bloomberg Terminals, IPC Turrets, market data applications and trading platforms. Troubleshoot Microsoft Office applications, particularly Excel, including add-ins, plugins and market data integrations. Diagnose and resolve hardware, software, network and application issues across a Windows enterprise environment. Manage user onboarding, offboarding and equipment deployments. Provide support for Microsoft 365, Active Directory, Citrix, virtual desktop infrastructure (VDI) and remote access solutions. Collaborate with Infrastructure, Network, Security and Application Support teams to resolve incidents. Support trading floor moves, technology upgrades and equipment refresh initiatives. Manage incidents and service requests in line with SLA requirements, providing VIP and executive support where needed. Key Skills & Experience 3–5+ years of experience in desktop support within financial services, investment banking or a trading environment. Strong knowledge of Windows desktop support and Microsoft 365. Excellent Microsoft Excel troubleshooting skills, including COM add-ins, data connections and plugins. Practical experience supporting Bloomberg Terminals and Bloomberg Excel Add-ins. Experience supporting front-office users, including traders, sales teams and operations. Knowledge of Active Directory, Citrix/VDI and basic networking concepts, including DNS, DHCP and TCP/IP. Understanding of financial markets and trading floor environments. Fluent English and professional working proficiency in French, both written and verbal. Desirable Experience Previous experience within an investment bank, hedge fund, asset manager or trading firm. Bloomberg Terminal certification or hands-on Bloomberg support experience. Experience with IPC Turrets and trading platforms such as Tradeweb, TT or Broadway. If you have strong desktop support experience and enjoy working in a demanding, business-critical trading environment, we’d love to hear from you. Get in touch to learn more about this opportunity.