Robert Half are partnering with a market-leading SaaS organisation to recruit a Mac Support Engineer on an initial 6-week contract based in Cambridge , supporting the internal IT function of a growing technology business based in London.
You will be responsible for providing day-to-day technical support to employees across the business, while also assisting with the administration and maintenance of internal IT systems, devices and services.
Key Responsibilities:
Provide day-to-day IT support to employees, managing technical issues from initial diagnosis through to resolution.
Set up, configure and maintain laptops, desktops and other end-user devices.
Provide hands-on support across Apple macOS and Windows environments.
Manage user accounts, permissions and access across internal systems and applications.
Manage the IT aspects of employee onboarding and offboarding.
Diagnose and resolve hardware, operating system, application and connectivity issues.
Support meeting rooms, video conferencing, AV equipment and other office technology.
Manage IT hardware and inventory, including laptops, peripherals and other equipment.
Assist with endpoint management, software deployment, patching and security.
Support Microsoft 365 administration, including users, groups, permissions and associated services.
Assist with device management and MDM activities, including Jamf .
Maintain accurate IT documentation, processes and knowledge articles.
Support wider systems administration and infrastructure activities.
Identify opportunities to automate and improve repetitive IT administration tasks.
Work alongside the wider technical team on IT, infrastructure and security projects.
Key Requirements:
2+ years' recent hands-on experience in an IT Support, Desktop Support, Service Desk or similar technical role.
Strong experience supporting Apple macOS devices within a business environment.
Good experience supporting Windows devices.
Experience administering Microsoft 365 / Office 365, including users, groups, permissions and associated services.
Hands-on experience with MDM/device management tooling, particularly Jamf.
Experience with identity, user account and access management.
Experience with Microsoft Entra ID / Azure AD.
Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi and VPNs.
Strong troubleshooting skills across hardware, software, operating system and connectivity issues.
Experience managing IT support tickets and taking ownership of issues through to resolution.
Experience providing internal IT support to both office-based and remote employees.
Comfortable supporting senior stakeholders and executives.
Experience supporting meeting rooms, video conferencing, AV equipment and wider office technology.
Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users.
Contract:
Market-leading SaaS organisation
Initial 6-week contract with the potential for extension
5 days per week onsite in either London or Cambridge
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No reliable IR35 determination was found in the title or listing text. Treat the status as unconfirmed and ask for the SDS before accepting the engagement.
