2nd Line Support - 5 days onsite - INSIDE IR35

2nd Line Support - 5 days onsite - INSIDE IR35 - £150 a day We’re looking for a 2nd Line Support Engineer to join our team and be the go-to person for resolving technical issues that need a little more than first-line support. You’ll troubleshoot, investigate and resolve escalated incidents across Microsoft 365, Windows, Active Directory, networking, hardware and cloud technologies , while providing great service to our users. What you’ll be doing: Own and resolve 2nd line technical issues and escalations Troubleshoot Windows, Microsoft 365, Active Directory and networking problems Support users across hardware, software and infrastructure Manage incidents through to resolution, keeping users informed Work with 3rd line teams and suppliers on more complex issues Help improve documentation, processes and the overall IT service What we’re looking for: Solid experience in a 2nd Line / Desktop Support role Strong troubleshooting and problem-solving skills Good knowledge of Microsoft 365, Windows and Active Directory Understanding of networking fundamentals Excellent communication and customer service skills A proactive, hands-on approach and the ability to work independently Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/