Robert Half Technology are assisting a leading financial services organisation to recruit a Senior Mac Engineer on a contract basis. Hybrid working - London based.
Role
The Senior Mac Engineer will be responsible for the day-to-day management, security and optimisation of the organisation's Apple endpoint environment.
Take ownership of the Mac estate, ensuring devices are correctly configured, patched, compliant and ready for users across the business.
Manage Microsoft Intune as the primary endpoint management platform, including enrolment, configuration, application deployment, compliance and policy management.
Work across Apple Business Manager to support automated device deployment and streamlined provisioning of new hardware.
Oversee Mac hardware throughout its lifecycle, including deployment, maintenance, replacement, recovery and secure decommissioning.
Manage endpoint access and security in conjunction with Microsoft Entra ID and Microsoft 365, supporting authentication, SSO, MFA and appropriate access controls.
Develop and maintain Conditional Access and device compliance controls, ensuring corporate resources are appropriately protected.
Act as a key technical point of contact for Mac-related incidents and requests, investigating issues and providing effective resolutions.
Work closely with the wider IT function to deliver a smooth employee technology experience, particularly around new starter setup, leavers and hardware changes.
Support the IT service desk by analysing recurring incidents, identifying root causes and introducing improvements to reduce repeat tickets.
Maintain accurate technical records covering devices, applications, configurations and software assets.
Produce and maintain high-quality technical documentation, support procedures and operational runbooks.
Contribute to the organisation's wider security and compliance programme, including the maintenance of IT controls and supporting ISO 27001 evidence requirements.
Identify opportunities to use automation and AI to streamline endpoint administration, reporting, provisioning and routine support activity.
Work autonomously within an established environment, identifying areas for improvement while maintaining stability across the existing technology estate.
Profile
The successful candidate will have substantial hands-on experience supporting and administering macOS in a business environment.
Strong practical knowledge of Microsoft Intune, particularly around Mac enrolment, configuration profiles, application management, patching and compliance.
Experience with Apple Business Manager and Automated Device Enrolment / zero-touch provisioning.
Strong understanding of the wider Apple endpoint lifecycle, including deployment, troubleshooting, security and device retirement.
Good knowledge of Microsoft Entra ID and Microsoft 365, including authentication, identity, licensing and access management.
Experience working with Conditional Access, MFA, SSO and endpoint compliance policies.
A strong understanding of endpoint security and identity/access management within a corporate environment.
Proven ability to diagnose and resolve complex Mac and endpoint issues in a structured and methodical manner.
Experience working with an ITSM platform such as Zendesk, ServiceNow or a similar ticketing environment.
Strong understanding of IT operational processes, including onboarding, offboarding, asset management and service management.
Experience operating within a security-conscious or regulated organisation would be highly beneficial.
Exposure to ISO 27001, IT security controls, audits or customer security assessments would be advantageous.
Strong written and verbal communication skills, with the ability to support senior stakeholders as well as non-technical users.
Highly organised, proactive and comfortable working independently within a growing technology organisation.
A genuine interest in automation, scripting and AI-enabled IT operations would be advantageous.
Previous contract, interim or scale-up experience would be beneficial.
Company
Leading financial services organisation with a technology-focused environment.
London-based organisation with an established and growing workforce.
Hybrid working, combining London office and remote working.
Salary & Benefits
The salary range/rates of pay is dependent upon your experience, qualifications or training.
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No reliable IR35 determination was found in the title or listing text. Treat the status as unconfirmed and ask for the SDS before accepting the engagement.
