Credit Control Lead (FTC)

Credit Control Team Leader London | 12 month fixed term contract | Insurance and Lloyds market We are working with a leading global insurance organisation that is looking to appoint a Credit Control Team Leader on a 12 month fixed term contract This is an excellent opportunity for an experienced insurance Credit Controller or existing Team Leader to take responsibility for the day to day management of a London Market credit control function. The role combines hands on premium credit control with team leadership, stakeholder management and process improvement. Key Responsibilities Manage the day to day activities and workload of the Credit Control team. Support, coach and develop team members, ensuring agreed service levels and targets are achieved. Manage and reduce aged premium debt across the portfolio. Act as an escalation point for complex credit control and premium queries. Liaise directly with brokers, underwriters, coverholders and other internal and external stakeholders. Ensure premium and cash transactions are accurately allocated and reconciled. Investigate and resolve outstanding balances, unallocated cash and premium discrepancies. Monitor team performance and produce regular management information and reporting. Maintain appropriate credit control procedures, controls and documentation. Work closely with Finance, Underwriting, Operations and other business areas to resolve premium collection issues. Identify opportunities to improve processes, controls and overall team efficiency. Experience Required Previous experience within insurance credit control, premium collections or insurance accounts. Previous team management, supervisory or mentoring experience Strong knowledge of the London Insurance Market and or Lloyds market. Experience dealing with brokers, underwriters and insurance market stakeholders. A good understanding of premium processing, reconciliations, slips, closings and endorsements. Strong problem solving skills with the ability to resolve complex premium and cash queries. Excellent communication and stakeholder management skills. Strong Excel and reporting capabilities.