Business Intelligence Lead

Interim SaaS BI & Reporting Lead £500–£600 per day 6-Month Interim Contract Central London – Hybrid Working (1–2 Days Per Week in Office) We're supporting an established international technology business that is looking to appoint an experienced SaaS BI & Reporting Lead for an initial six-month contract. This is a hands-on, project-focused role taking ownership of the design and delivery of a comprehensive SaaS metrics dashboard , bringing together commercial, customer and product data to provide better visibility of business performance. We're looking for someone who genuinely understands SaaS metrics, including ARR, NRR, churn, retention and new logo revenue , alongside extensive experience with Power BI and/or Tableau and strong working knowledge of Salesforce . The Role You'll lead the development of a centralised reporting dashboard, integrating data from Salesforce, ServiceNow and internal SaaS platforms. The aim is to give the business a clear, reliable view of customer performance, recurring revenue, product usage and commercial trends, helping stakeholders make better-informed decisions. Key Responsibilities Design, build and deploy a comprehensive SaaS metrics dashboard using Power BI and/or Tableau Integrate data from Salesforce, ServiceNow and internal SaaS platforms Develop data models, reporting structures and visualisations to support commercial and operational KPIs Report on ARR, NRR, customer churn, retention, new logo revenue and SaaS revenue mix Build insight into customer segmentation, sales pipeline, product usage and support performance Ensure data accuracy, consistency and reliability across multiple systems and sources Work closely with commercial, technology and operational stakeholders to understand reporting requirements Deliver a scalable reporting solution with clear documentation and handover What We're Looking For Extensive experience building BI dashboards and reporting solutions , ideally within SaaS or technology businesses Strong understanding of SaaS metrics is essential – ARR, NRR, churn, retention, new logo revenue and related KPIs Advanced experience with Power BI and/or Tableau Strong working knowledge of Salesforce and its underlying data Experience integrating multiple data sources, including APIs, ETL processes and data modelling Strong SQL skills and an understanding of data warehousing ServiceNow experience would be advantageous A proactive, independent contractor who can own the project from requirements gathering through to delivery Why Join? This is an opportunity to take ownership of a clearly defined BI project with genuine commercial impact. You'll work across technology, finance and commercial teams to build a reporting solution that improves how the business understands its customers, products and recurring revenue. Apply Now If you're an experienced SaaS BI Specialist, BI Developer or Reporting Lead with strong SaaS metrics knowledge and hands-on Power BI/Tableau and Salesforce experience, we'd love to hear from you.