IT Service Delivery Manager

IT Service Delivery Manager / DV Clearable / 5 days a week on-site Location: London We're looking for an experienced IT Service Delivery Manager to ensure the reliable, high-quality delivery of IT products and services. This role suits someone proactive, detail-driven and determined to root-cause issues before they impact customers . You'll work closely with Product Owners and Product Managers to align IT service delivery with product roadmaps and business objectives. What you'll be doing Owning the delivery of IT products and services to agreed SLAs and product requirements Collaborating with Product Owners and Product Managers to translate product needs into effective service delivery Coordinating delivery teams to ensure efficient, high-quality outcomes Monitoring service performance, identifying trends and driving improvements Proactively identifying risks and resolving issues before they escalate Working with product operations teams to ensure seamless service delivery Reporting on service performance, availability and customer satisfaction What we're looking for Must-have: Demonstrable experience as an IT Service Delivery Manager Strong IT service management background (e.g. ITIL ) Experience working closely with product-led teams Proven ability to diagnose issues, identify root causes and implement preventative solutions Excellent stakeholder management and communication skills Strong analytical and problem-solving capability Accountabilities Consistent delivery of services in line with SLAs and product goals High levels of customer satisfaction Effective collaboration with Product Owners and Product Managers If you're a delivery-focused contractor who proactively fixes problems before they become incidents, we'd like to hear from you. Apply now. Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.