Student Services Administrator

Student Services Administrator (Temporary Contract) Location: London EC2Y Hours: Monday to Friday, 9:00am - 5:00pm (35 hours per week) Pay Rate: £21.59 per hour PAYE / £28.78 per hour Umbrella Working Pattern: 100% office-based Contract: Initial 3-month temporary assignment with a strong possibility of extension (subject to business needs) We are currently recruiting for a proactive and organised Student Services Administrator to join the busy Student Services team at a prestigious performing arts institution. This is an exciting opportunity to work in a vibrant, student-focused environment, providing essential administrative and customer service support to students throughout their academic journey. Day-to-day of the role: Act as the reception and first point of contact for students. Respond to student enquiries face-to-face, via email, and occasionally by telephone. Process financial administration tasks including purchase orders, invoicing, credit card reconciliations, and purchasing supplies. Administer Emergency Support Fund and Hardship Fund applications. Maintain accurate student records and update case management systems. Coordinate room bookings and liaise with Estates, AV, and IT teams. Order stationery and provide general office administrative support. Support the wider Student Services team with day-to-day operational activities. Required Skills & Qualifications: Proactive, adaptable, and able to work independently. Highly organised with excellent attention to detail. A quick learner who can confidently pick up new systems and processes. Experienced in financial administration and record keeping. Experienced in providing excellent customer service within a busy environment. Comfortable managing multiple priorities and working to deadlines. A confident communicator with strong stakeholder management skills. Competent using Microsoft Office applications, particularly Excel, Word, and Outlook. Desirable : Experience in Student Services, Higher Education, or academic administration Experience supporting students and understanding student welfare-related matters Experience working in a customer-facing reception environment Experience using case management systems Working knowledge of CVIS/CBIS or similar finance systems. To apply for this Student Services Administrator position, please submit your updated CV detailing your relevant experience.