IT Field Service Engineer

Field IT Support Engineer We are looking for an experienced Field IT Support Engineer to provide technical support across a geographically dispersed group of sites. You will be responsible for maintaining and supporting desktop systems, networks and workplace technology, diagnosing hardware and software issues, and providing high-quality technical support to users both remotely and on-site. This is a customer-facing role requiring someone who is technically capable, proactive and comfortable working independently across multiple locations. Key Responsibilities Provide on-site and remote technical support across multiple locations. Install, configure and maintain desktops, laptops and other workplace technology. Diagnose and resolve hardware, software, application and network issues. Support Windows 10 and Windows 11 environments. Provide Microsoft 365 / Office 365 support and administration. Install and support business applications and software. Support printers, mobile devices, meeting-room technology and other workplace equipment. Troubleshoot LAN/WAN and general connectivity issues. Proactively monitor systems and networks and identify potential issues. Build and maintain technical documentation. Assist with equipment replacements, deployments and site roll-outs. Support new site implementations and site decommissioning where required. Manage incidents and service requests through to resolution within agreed SLAs. Escalate issues to third parties where appropriate and monitor them through to completion. Work closely with wider infrastructure, support and technical teams. Provide excellent customer service and build strong relationships with internal users. Travel to different sites at short notice where required. Essential Skills & Experience Strong experience supporting desktops and laptops in a technical support environment. Good knowledge of Windows 10 and Windows 11 . Strong Microsoft 365 / Office 365 support experience. Experience with application support and software installation. Good understanding of LAN/WAN networking and connectivity troubleshooting . Knowledge of servers, networks and cloud-hosted solutions. Experience supporting iOS and Android mobile devices. Experience with MDT or similar desktop/laptop deployment and imaging technologies . Knowledge of firewalls, proxies and antivirus solutions. Strong troubleshooting and problem-solving abilities. Excellent communication and customer service skills. Ability to work independently, prioritise workloads and use initiative. A proactive, positive and solution-focused approach. Full UK/EU driving licence. Desirable Experience Experience with any of the following would be advantageous: ITIL V4 Foundation. Sophos. Mimecast. PDQ. Logitech meeting-room technology. PowerShell. ManageEngine ServiceDesk Plus. Enterprise application support. Role Requirements This is a predominantly field-based position , so extensive travel between sites is required. The successful candidate must: Be comfortable travelling to different locations at short notice. Hold a full UK/EU driving licence. Be flexible regarding working locations and schedules. Be comfortable with occasional early or late travel. Be willing to stay away from home overnight when required.